Chatbot Management Course

About The Course

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Businesses need to maintain a constant presence across different marketing channels to ensure that both existing and potential customers are well-informed about their products and concerns. 

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At the same time, rising overhead costs (time and money) are making it hard for businesses to serve consumers effectively 24/7. 

 

Hence, chatbots built with a customer service knowledge base are fast emerging as a viable solution and step-up for customer service. Through robust training solutions, learners can be armed with the knowledge and ability to enable business automation and growth using chatbot.

 

This course is designed to enable learners to build a case for businesses, assess user/technical/cost feasibility, implement/test one, and even make improvements in the future.

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Learning outcomes

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At the end of the course, learners will be able to:

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• Develop a business case for customer service knowledge base based on relevant components, purposes and benefits​

• Assemble user requirements based on specifications-gathering methods

• ​Assemble technical and financial requirements based on types of information storage and PDPA requirements

• ​Supervise efforts on implementing and testing customer service knowledge base based on modern testing methods

• ​Train and guide users for customer service knowledge base

• ​Collect feedback on system improvements with specifications-gathering methods

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Minimum Entry Requirement

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• Aged 21 years old and above

• Minimum 1 GCE ‘O’ level credit

• Employability Skills System (ESS) Workplace Literacy and Numeracy Level (WPLN) Level 4

• Able to perform basic Microsoft Office functions on the computer

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Course Duration

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16 Hours

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Mode of Training

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Face to Face Classroom

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Course Fee​​​​​​​​​​​​​​​​​​​​​​​​​​​